payne heat pump prices

Question by ebonieboo68: Payne Heat Pump Unit?
My Payne heat pump gave out last night. Upon my arrival at home, I was greeted with 80 degree temperature inside. I immediately looked at the themostat to see if one of my kids had perhaps turned it off because maybe they had gotten to cold. Well, much to my suprise it was set on 50 degrees and just the inside unit was working. I checked the outstide pump and smelled a burning smell. I changed the outside fuses to make sure that wasn’t the problem. Unit still didn’t come on and was feeling pretty hot. I purchased the unit in Feb 2004. I called Payne this morning and they are in training. I am waiting until 9:00 so I can called the company that installed. The unit is still under warranty. I called one company and they told me the parts would undoubtly be free I would have to pay for labor. If the unit is under warranty why would I have to pay for labor? Labor is what costs the most isn’t it?

Best answer:

Answer by Kurtis G
Check your warranty. For a unit that new, labor is usually included, but not always. Some warrantys only work if you have the installing company do the service. Other warrantys cover repairs by any authorized shop in your area.
Read your warranty!
Regarding price, yes, labor is usualy the highest portion of the repair cost, but not always.

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